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Job Order: 17281869    

Print Date: 10/01/2020            Expires: 11/30/2020

Job Title: Shelter / Community Advocate / Regular or Lead

Job Time Type: Full and Part Time Positions

Job Description:


Under the supervision of the Shelter Advocate Supervisor, the Shelter/Community Advocate is responsible for monitoring the day to day operation and safety of the shelter and ensuring Hospitality House’s Good Neighbor Policy and Mutual Respect Code are followed by program guests. Work duties include general shelter oversight, program support, and coordination of activities (laundry, meals, smoke breaks, etc.). Work is performed in a cost effective and service-oriented manner as it relates to established organizational standards. Shelter Advocates must attend required staff meetings. Other duties as assigned.


Shift Advocate Duties Both Lead and Non-Lead

  • Supervise guest activities and respond to guest questions and concerns
  • Explain program policies to new guests and ensure compliance of these regulations in a supportive manner
  • Coordinate bed assignments, smoke breaks, and other daily routines
  • Provide “awake” shift coverage and maintain grounds security at all times
  • Provide emergency assistance to guests and co-workers as necessary
  • Perform housekeeping and other maintenance tasks as needed, i.e. change light bulb, plunge toilet, Maintain staff area cleanliness, etc.
  • Address any behavior issues that creates disharmony, criminal, or otherwise non-productive behavior
  • Role model positive, professional behavior including appearance and communication with others
  • Log shelter activities into a centralized online “log” in order to maintain communications among staff
  • Write and submit incident reports and written violations
  • Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can impact program security
  • Adhere to staffing schedules in order to provide adequate/safe staffing coverage and to accomplish program objectives
  • Maintain a working knowledge of fire, safety, and health standards to assure a safe work environment for clients and all personnel

Community Advocacy Roles

  • Monitor Sutton Way and the Safeway shopping center area to help ensure that the Good Neighbor Policy is being followed
  • Inform shelter guests and those “hanging out” along Sutton Way that they must follow policies and street signage
  • Document rule infractions of current shelter guests
  • Engage volunteer shelter guests to assist in trash cleanup of Sutton Way daily
  • Participate in trash clean up using tools and Personal Protective Equipment (PPE) provided by Hospitality House
  • Utilize evidenced based engagement techniques such as Motivational Interviewing and Trauma Informed Care during interactions with those experiencing homelessness
  • \Report illegal or dangerous activity to law enforcement
  • Dispose of collected trash in the Utah’s Place dumpster
  • Educate the homeless of Hospitality House programs and how to access shelter
  • Adhere to all laws of the road while operating Hospitality House vehicles

Shelter Advocate Duties – Lead Only

  • Serve as the primary contact to the Shelter Advocate Supervisor, ensuring that only a “Lead” engages the Shelter Advocate Supervisor after hours
  • Complete and approve Out of County Exception Forms
  • Serve as liaison with law enforcement or Emergency Medical Technicians as needed, and/or when they arrive at the shelter
  • Review all logs nightly for accuracy and timely completion
  • Review all new intakes completed by a Shelter Advocate
  • Ensure that all regular Shelter Advocates are performing their job duties as assigned and with compassion and clear direction

Hiring Requirements: Current Vehicle Insurance, Minimum 3 months experience

Education Level: High School Diploma or Equivalent

Requires a Drivers’ License: Yes, Operator License

Minimum Salary: 16.00 Hour     

Maximum Salary: 17.00 Hour

To Apply: Please apply online at For the above position, fill out the Individual Employment Application online. Send a resume and thoughtful cover letter, along with 3 employment references, two of which are supervisors, to Please indicate when you will be able to start
Job Application Methods Accepted: Via Email, Via Company Website at

Employer Information:

Hospitality House

1262 Sutton Way

Grass Valley, CA 95945

Contact: Joel Radtke

Minimum Hourly Wage: 16.00
Maximum Hourly Wage: 17.00

Minimum Education and Experience

Education Required: High School
Hiring Requirements for this Job:
  • Reference Check