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Job Order: 17281621  

Print Date: 10/01/2020            Expires: 11/30/2020

Job Title: Shelter Manager

Job Time Type: Full Time (30 Hours or More)

Job Description:


The Shelter Manager, under the supervision of the Operations Manager, is responsible for supervising the Shelter Advocate Supervisor, the Culinary Program Manager, the Maintenance Technician, and Case Managers, ensuring quality service provision to all program participants in a compassionate, safe and professional manner. The Shelter Manager oversees that program objectives and compliance standards are met. Participating in the development of quality programming is also at the heart of the position. It is important that all work be performed in a cost-effective and service-oriented manner as it relates to established organizational standards. Other duties may be assigned.


Shelter Management

  • Oversee daily operations through the supervision of case management, Shelter Advocate Supervisor, facilities and kitchen staff
  • Ensure all goals, operations and activities comply with Board policies and Hospitality House’s Mission, Purpose and Core Values
  • Ensure that Hospitality House’s programs are available to eligible people regardless of religious belief or affiliation
  • Directly or by delegation, ensure that staff’s daily, weekly and monthly schedules and workloads achieve program objectives within established budgets and without unnecessary overtime
  • Maintain regular communication with guests, service providers and external program representatives to ensure employees’ performance is in line with guests’ needs and the program’s goals and objectives
  • Oversee the management of all property, maintenance, security, and safety concerns at Utah’s Place and for the equipment at Utah’s Place
  • Aid the Operations Manager in maintaining and updating approved operations forms and manuals as needed
  • Implement and maintain on-going programs including but not limited to Recuperative Care, Outreach, Adult Re-Entry Program
  • Host weekly team meetings, providing informational updates, trainings, feedback and opportunities for communication. Encourage inter-agency collaboration
  • Review all written violations, incident reports, and staff log narrations for appropriateness, completion, and needed follow up with guests, staff, Operations Manager and/or Executive Director
  • Document and notify management of guest concerns, potential workflow problems and/or any exceptions to policy that can impact program flow and security. Work to identify solutions that can be implemented to address issues
  • Directly or by delegation, create and modify the Advocate Work Schedule, in order to provide adequate/safe staffing coverage and to accomplish program objectives. Take into consideration upcoming vacations and/or requested time off/leaves of absences as well as scheduling issues related to employment law. Schedules should be completed and posted at least two weeks in advance of required work shifts
  • Maintain the Shelter’s Individual Illness and Prevention Plan by updating staff and providing regular trainings on fire, safety, and health standards to assure a safe work environment for clients and all personnel. Routinely lead staff safety trainings and provide ongoing trainings to maintain OSHA compliance
  • Directly or by delegation, ensure that data is regularly input accurately and consistently. Work Closely with the Shelter Advocate Supervisor and Data Analyst to ensure timely data collection and reporting by staff for quarterly financial and regulatory compliance
  • Ensure all supply inventories are maintained at appropriate levels per the established budget
  • Understand status as a mandated reporter of child or vulnerable adult maltreatment and ensure all shelter staff has this training
  • Incorporate volunteers into the ongoing operations of the shelter, as appropriate. Steward and thank volunteers for their support and ensure that all staff value their contribution
  • Provide shelter tours as need to elected officials, donors and community stakeholders. Be able to respond to any questions they may have and provide any necessary follow-up
  • Attend and speak at community meetings representing Hospitality House as needed or required
  • Address any behavior issues that creates disharmony, criminal, or otherwise non-productive behavior
  • Hiring Requirements: Reference Checks, Current Vehicle Insurance
    Other duties as assigned

Education Level: Bachelor’s Degree

Requires a Drivers’ License: Yes, Operator License

Minimum Salary: 28.00 Hour

Maximum Salary: 30.00 Hour

To Apply: Please apply online at For the above position, fill out the Individual Employment Application below. Send a resume and thoughtful cover letter, along with 3 employment references, two of which are supervisors, to Please indicate when you will be able to start.
Job Application Methods Accepted: Via Company Website:

Employer Information:

Hospitality House

1262 Sutton Way

Grass Valley, CA 95945

Contact: Joel Radtke

Phone: (530) 615-0796

Reference Checks, Current Vehicle Insurance
Minimum Hourly Wage: 28.00
Maximum Hourly Wage: 30.00

Minimum Education and Experience

Education Required: Bachelor's
Driver's License Required: yes
Accessible by Public Transportation: yes