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Overview

WORK YEAR: Full time: 7.5 hours per day/Monday – Friday, 8:00 am – 4:30 pm/
12 months/260 days annually (Prorated upon hire)

START DATE: As soon as possible after interview

SALARY: Salary Schedule 06A, Range 21, $23.04 – $34.04 per hour. Placement dependent on experience. Annual stipend pay: Associate’s $250, Bachelor’s $400, Master’s $750, or Doctorate $1,000 (Once permanent, then prorated the first year).

BENEFITS: Generous benefits package that includes Medical, Dental, and Vision for employee and dependents. Vacation and sick leave accrued. Employer-paid life insurance. This position qualifies for CalPERS retirement. The employee contribution rate for CalPERS is either 7% or 8% of monthly earnings depending on the membership date. This position also contributes to Social Security. The contribution rate for Social Security is 6.2% of monthly earnings.

AREA OF ASSIGNMENT: Information Technology Services – Oroville, CA

TO APPLY: Visit: https://www.edjoin.org/Home/DistrictJobPosting/1688548

DEADLINE: November 28, 2022 at 4:00 PM

DEFINITION:
Under general supervision of the assigned Information Technology Services Manager, this classification provides 1st level help desk support, including diagnosing and resolving end-user hardware, software and networking problems over the telephone. Uses help desk software to log and process service requests. Uses network monitoring tools to troubleshoot basic network issues on both local and wide area networks. Evaluates and escalates trouble calls to advanced support as necessary. May provide end-user computer software application and hardware support, including usage, maintenance, problem resolution, and installation. Perform related work as required.

ESSENTIAL FUNCTIONS: [May include, but is not limited to the following]
1. Provide help desk support to remotely diagnose and resolve end-user problems with mobile devices and desktop computing devices, network connectivity and software functions
2. Assign appropriate personnel to respond to requests which cannot be resolved by technology support technicians
3. Help configure and manage Help Desk software to measure and improve basic Help Desk metrics like customer satisfaction, agent utilization, response times and resolution rates
4. Schedule and document work assignments in accordance with policies and procedures
5. Assist Technology Support Technician with work order escalation and complex trouble shooting
6. Assist staff with setup and effective use of desktop and enterprise-level video conferencing tools
7. Use content management software to maintain the ITS presence on www.bcoe.org
8. Provision, manage and de-provision user credentials and access to BCOE technology resources in accordance with established policy and procedures
9. Maintain and update department procedures documentation on a regular basis
10. Use ITS software to accurately maintain real-time inventory of software installed, licensed and used by BCOE staff
11. Answer help desk telephones. Use appropriate software to document assistance requests from schools and departments. Requests may include onsite assistance, procurement of equipment or training
12. Data entry of services performed to districts under service agreements and ERATE. Creation of invoices. Run billing reports and transfer of funds. This will include editing and adding functionality, troubleshooting, generating reports, and assisting managers on database structure and information availability. Production of income reports and tracking of district and county billable hours for transferring of funds from one district/department to IT
13. Responsible for tracking and meeting due dates on time sensitive filing of documents
14. Maintain updated inventory records on all software and technology equipment
15. Check voice mail and accurately document messages
16. Perform a variety of duties such as answering telephones, receiving shipments and sorting mail, processing forms and requests, processing purchase orders and invoices, duplicating material
17. Input a variety of data into an assigned computer system, maintain various automated records; initiate queries to extract data and generate routine reports. Insure accuracy of input and output data
18. Perform additional tasks as assigned to like positions

QUALIFICATIONS:
KNOWLEDGE OF/ABILITY TO:
1. Basic computer platforms and configurations, including peripherals and accessories; basic networking standards used in the county
2. General functions and technical aspects of end-user computer program applications, including but not limited to Microsoft productivity software, student information systems, business, and operations applications
3. Communicate clearly and concisely, both orally and in writing
4. Effectively configure and use remote conferencing tools and software
5. Handle multiple line telephones in a busy environment, which may be stressful at times
6. Use and configure Help Desk management software
7. Use learning management or content management software to maintain virtual classrooms and other forms of online presence
8. Use Microsoft Active Directory and related tools to provision, manage and de-provision domain users
9. Work with others in a cooperative, productive manner; resolving routine technical service problems related to computer technology, including hardware, software and networking problems
10. Complete assigned tasks in a timely manner
11. Perform physical requirements of the job, including minor lifting of computer components
12. Analyze situations carefully and adopt effective courses of action, based upon policy and procedures
13. Maintain flexibility, attention to detail and excellent customer service skills
14. Operate a variety of office equipment including a copier, fax machine, computer, and assigned software
15. Accurate keyboard at an acceptable words per minute

EDUCATION AND EXPERIENCE:
Completion of a recognized two year program of study in any area of technology preferred: or graduation from high school supplemented by college level course work or training/experience equivalent to the completion of a two year program in technology;
AND
Two years of experience performing technology help desk duties;
OR
One year experience performing technology help desk duties and a Bachelor of Arts or Science degree

PHYSICAL REQUIREMENTS:
Occasional (less than 25%)
Ability to bend and twist, stoop, and kneel
Ability to lift 40 pounds
Ability to carry 25 pounds
Ability to stand for extended periods of time
Often (25 – 50%)
Sufficient mobility to move about an office
Very Frequent (76%)
Ability to stand and move around an office
Ability to work at a desk, conference table, or in meetings of various configurations
Ability to see for purposes of reading printed matter and observing students and staff
Ability to hear and understand speech at normal levels
Ability to communicate so others will be able to clearly understand
Ability to operate office equipment
Ability to reach in all directions
Reasonable accommodation may be made to enable a person with a disability to perform the essential functions of the job.

NOTE: This list of essential functions and physical requirements is not exhaustive and may be supplemented as necessary in accordance with the requirements of the job.

OTHER:
1. To comply with the Immigration Reform and Control Act of 1986, all new employees must provide proof of identity and authorization to work in the United States.
2. FINGERPRINTING FOR CONDUCTING A BACKGROUND INVESTIGATION IS REQUIRED and completed upon offer of employment.
Please note that you may be required to test for COVID-19 if exposed to a positive case

TO APPLY: Visit: https://www.edjoin.org/Home/DistrictJobPosting/1688548
Online applications only; no paper copies will be accepted. All online applications must be accompanied by the following attachments;
Incomplete applications will not be accepted
• Cover Letter
• Resume
• Three letters of recommendation required, current letters preferred
Upon offer of employment, proof of high school diploma or equivalency will be required

Minimum Education and Experience

Hiring Requirements for This Job:
  • Background Checks
  • Minimum Hourly Wage: 23.04
    Maximum Hourly Wage: 34.04
    Accessible by Public Transportation: Yes