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Overview

FRONT DESK

Job Description
The Thunderbird Lodge is seeking a front desk agent to join our team. We are looking for someone with superior customer service that is available evenings and weekends. The job duties include but are not limited too, checking guest in and out, responding to guest needs, answering phone calls, and making reservations.

Please submit a resume or stop by the front desk to complete an application.

Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Communicate with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments

Knowledge, Skills & Abilities:
Able to effectively communicate in English, in both written and verbal forms
Perception and awareness of individual needs and the ability to handle all situations calmly and professionally
Computer experience required as well as office equipment, i.e. telephone, copier, fax
Excellent organizational skills to function effectively under time constraints and within established deadlines, with particular attention to detail
Effective listening abilities with strong judgment skills
Knowledge of accommodations room capacities and amenities
Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts
Maintain a professional, neat and well-groomed appearance adhering to company standards

Education & Experience:
High school or equivalent (Preferred)
Hospitality experience: 1 year (Preferred)

Minimum Education and Experience

Minimum Months of Experience: 12
Education Required: High School