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Overview

Our teams are helping people from around the world. We can bring out your best as you put your listening, analytical and problem solving skills to work in a setting that is geared to helping improve lives and enhance health care for millions. Here, you’ll discover a wealth of pathways for professional growth within Customer Service, Billing, Claims, Enrollment & Eligibility and across our global economy. Join us and find out why this is the place to do your life’s best work.SM

If you are located in the Chico, CA area, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life’s best work.SM

UnitedHealthcare’s highly skilled team of Care Advisors is dedicated to serving and managing special needs for our members and/or their family members.  When you join our team as a Care Advisor, you will have the opportunity to deliver an extraordinary experience to family members who need an ally.  Care Advisors are empowered to fast track resolutions and serve as an ongoing resource to provide guidance and community resources during key transition times throughout the family’s journey. Some of the issues you will help resolve include complex benefits, claim and billing issues, prior authorizations, appeals and more.

You will make an impactful and meaningful difference for many individuals and families. This is where you can bring your compassion for others while doing your life’s best work.

This position is full-time (40 hours/week) Monday – Friday.  Employees are required to have flexibility to work any shift schedules during the normal business hours of  6:00am – 6:00pm PST We offer 16 weeks of paid training. The hours during training can start as early as 6:00am PST Monday-Friday.  Training will be conducted virtually from your home

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Primary Responsibilities:

Provide holistic family support to members who may have special needs themselves or may be caring for children or family members with special needs, owning end-to-end resolution of issues.
Serve as an ongoing, point of contact for members, primarily via the phone channel (may also will use email, chat, text), delivering compassionate support to members, creating a memorable, positive experience.
Create and build ongoing relationships with others including both members and teammates.
Make decisions independently and solve problems creatively and completely using sound judgment and critical thinking.
Consistently follow through on commitments and framing realistic expectations for members.
Plan, prioritize, organize and complete work to meet established objectives for our families.
Responsible for managing project time to insure follow up and outreach work is completed in a timely manner.
Families served include a range of low, moderate and high needs as determined by clinical needs, financial impacts, and/or level of escalation.
Process includes outreach calls to initiate contact with members referred by executives and partners.
Responsible for maintaining accurate family counts on our documentation platform.
Focus on team work and fostering strong team environment through activities including mentoring and acting as a resource for colleagues.
Anticipate member needs and proactively seek out external and internal resources or partners where appropriate to add unexpected value for the member.
Determine appropriate referrals to other programs/services as needed with or without technology guidance.
Responsible for providing high quality member experience as reflected in post contact surveys and member feedback.

How to Apply: Please send resume to jwcox@ncen.org. Include “Healthcare Customer Advisor” in the subject line.            Also, apply online at https://uhg.hr/SNIChico.

Minimum Education and Experience

Education Required: None
Driver's License Required: No
Hiring Requirements for this Job:
  • Background Checks
  • Minimum Hourly Wage: $20.00
    Maximum Hourly Wage: $21.00
    Accessible by Public Transportation: No