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Visitor Services Information Assistant (Front Desk) GS-1001-04/05

US Dept of Agriculture, Plumas National Forest

Quincy, Blairsden, and Oroville


Ensures that the information desk at a reception area or visitor center is covered at all times and answers the phone and radio. Greets visitors and responds to a variety of inquiries regarding Forest Service activities, programs, exhibits, facilities, policies, and functions. Assists visitors and callers with informational searches.

Serves as Collection Officer to sell forest timber permits and other items, such as maps and passes, in accordance with manual and handbook requirements. Responsible for submitting and accounting for collected monies using approved computer programs and records.

Performs regular daily activities for the reception area or visitor center, including but not limited to, daily opening and closing of the facility, raising, and lowering the flag, and maintaining the front desk. Monitors public areas and updates the status of exhibits.

Coordinates with staff specialists and public affairs office to provide the latest, most accurate and appropriate information to the public. Researches and maintains an inventory of timely publications, brochures, posters, and informational handouts for the public. Creates and posts informational handouts and flyers concerning safety, events, and other items of importance.

Responds to and directs phone and email inquiries to the appropriate personnel. Acts as liaison to other information centers such as other Forest Service offices or the local Chamber of Commerce.

Arranges informational interpretive displays in the reception area or visitor center. Varies or changes the displays to coincide with seasonal changes and unit program emphases. Provides interpretive answers to a wide variety of visitor interests, such as the identification of local flora and fauna or the location of camping areas.

Visits and is very familiar with trails, campgrounds, roads, and other areas on the unit, to provide accurate, descriptive information. May plan and present interpretive talks and programs for visitors, local schools, and other groups. Uses a variety of tools, such as drawings, activity specific tools, and audio/visual equipment, as interpretive aids for presentations.

Handles clerical duties, such as mail and package delivery, personnel updates to phone lists and sign-out board. Supports the office by performing such duties as monitoring of field going personnel for safety purposes, assistance with scheduling the conference room, fleet use reporting, travel assistance, assistance with purchasing during busy times, and other projects and duties as assigned by the supervisor.

This permanent position with the U.S. government includes a comprehensive benefits package, including paid personal leave and sick leave, paid federal holidays, health insurance plans, optional vision and dental plans, flexible spending accounts (pre-tax dollars) for eligible health or daycare expenses, and enrollment in the Federal Employee Retirement System


To express interest please send resume to

Minimum Education and Experience

Education Required: High School
Driver's License Required: Yes
Hiring Requirements for this Job:
  • Background Checks
  • Reference Check
  • About Department of Agriculture - Plumas National Forest

    For more than 100 years, the Forest
    Service has brought people and
    communities together to answer the
    call of conservation.
    Grounded in world-class science and technology–
    and rooted in communities–the U.S. Department of
    Agriculture (USDA), Forest Service connects people to
    nature and to each other. As a Federal agency in service
    to the American people, the Forest Service cares for
    shared natural resources in ways that promote lasting
    economic, ecological, and social vitality. In doing
    this, the agency supports nature in sustaining life.

    Salary: $32,283.00 - $36,118.00