Synergy Family Services – Human Resources
Youth Care Coach
The Youth Care Coach role is important to the success of our wraparound program, creating a high level of trust with the child/youth, as individualized proactive interventions are planned and implemented within the family and community. The YCC works primarily with the child/youth providing support, enhancing connections in community and school environments that build on or develop strengths, and developing functional coping skills to replace non-productive behaviors. Through the work of the YCC, parents or caregivers, children and youth, and other important adults are supported to interact in more positive ways, responding to needs effectively and participating in a reciprocal learning process.
Job Duties & Responsibilities
- Engage the child/youth in authentic, supportive, respectful relationships that helps them to attain the team’s vision of a better future;
- Support and ensure respect for child/youth voice, choice, and preference throughout the four phases of Wraparound;
- Provide unconditional support using respectful listening for the child/youth.
- Identify the antecedents, behaviors, and consequences (ABC’s) of targeted nonfunctional behaviors to understand the function of a child/youth’s behavior(s) with the help of the Clinician.
- With the CFT, develop effective, individualized strategies to address specific unmet needs that reflect the parent and/or child/youth culture, strengths and preferences;
- Implement strengths-based behavior plans with individualized and creative strategies, that include supportive linkage to the community and school;
- With the CFT, support the youth/child to be more engaged in their family and community environments with skills to manage emotions and reactions in constructive ways;
- Reframe deficits and challenges into strengths to be honed;
- Recognize and celebrate successes, no matter how small;
- Role-model good boundaries and non-escalatory communication skills.
- High school diploma or GED.
- State-approved/agency-recommended training, as well as CPR and first aid certification.
- Available to work irregular hours, including night shift, weekends, and holidays.
- Able to blend divergent perspectives.
- Able to form a hypothesis for why people behave in certain ways.
- Able to listen and reflect understanding of what was said
- Able to recognize and celebrate strengths and success
- Able to translate deficits into functional strengths
- Can de-escalate stressful or crisis situations
- Clear writing skills
- Creative problem solving
- Demonstrates cultural humility and curiosity; understands issues of implicit bias, diversity, equity and inclusion
- Time management
- Engaging; likes people
- Knowledge of community resources
- Optimistic, upbeat
- Proactive communication
- Ability to engage people from different cultures, ages and backgrounds.
- Self-aware (self-care needs, triggers, etc.)
- Team player
- Extensive experience in supervising and assisting clients, as well as engaging them in suitable activities.
- Experience in monitoring clients’ conditions and administering prescribed medications.
- Ability to perform basic housekeeping tasks, prepare meals, and run errands.
- Exceptional interpersonal skills, a caring approach, and physical fitness.